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Learning Amazon Connect Create and Manage a Contact Center



Learning Amazon Connect Create and Manage a Contact Center

Learning Amazon Connect: Create and Manage a Contact Center
MP4 | Video: 720p | Duration: 1:42:37 | English | Subtitles: VTT | 250.4 MB



Amazon Connect is a self-service, cloud-based contact center service. The self-service graphical interface in Connect makes it easy for non-technical users to build personalized and natural customer journeys, create routing logic, and track performance metrics. This course is designed to cover the essentials of ConnectR12;the benefit it offers, the steps to create a Connect instance, and the process of routing calls. It is designed for operational managers, architects, and IT professionals who want to established cloud-based contact center. Instructor Daniel Bloy covers building team structures, assigning roles such as supervisors and agents, using the built-in reporting tools, and integrating with Lambda and DynamoDB for data collection. Plus, learn how to build, publish, and integrate a LEX chatbot for a conversational customer experience.



Topics include:



Amazon Connect architecture and pricing
Creating an Amazon Connect instance
Configuring users
Routing issues
Reporting metrics
Integrating Lambda and DynamoDB
Building and integrating a LEX chatbot


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