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Customer Service in the Field

Customer Service in the Field

Customer Service in the Field
MP4 | Video: 720p | Duration: 31:57 | English | Subtitles: VTT | 232.4 MB

Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field, and create positive, profitable, and long-term relationships with customers. Customer service expert Noah Fleming shows how service is directly tied to customer loyalty, and how loyalty impacts the bottom line. He introduces tried-and-true techniques for creating powerful first impressions, knowing the customer, being prepared, and setting crystal-clear expectations. He also provides tips for dealing with angry or disgruntled problems. Plus, find ways to be proactive and sell more by servicing more in the field.

Topics include:
Knowing your customerImplementing a processUsing a personal touchListeningSoliciting feedbackSaying noFollowing up


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